"I pre booked this for 8 people for my birthday meal on a Saturday night. We ordered online using the QR code on the table, the system is difficult to use and makes it difficult to change anything in the dishes. It also won't send the order through to the kitchen until everyone at the table has placed their order and we ended up having to redo our orders 3 times because it wouldn't send it through. The starters arrived relatively quickly and were delicious, I would recommend the fondue. After this it went downhill, after almost 2 hours we finally got the mains for the table, one arrived with a hair in it, one arrived cold and another was missing some of the ingredients listed on the menu. All three were sent back, the staff were polite and helpful, the chef was made to put a hair net on and all three orders were remade. Once all the food arrived and in decent condition the food was actually really nice and I would definitely eat it again. After another hour a couple of desserts arrived but not all of them. We enquired where the rest were, 3 people had to reorder due to running out of cheesecake. The 3 reorder desserts were brought out but we were still missing 2, eventually after people had finished their food another dessert was brought out but the last one never arrived so we asked for it to be refunded. The whole thing was complete chaos, it took us 3 hours to get through the meal and so many things went wrong. The reason that the review isn't lower is due to the staff that were there, the server we had couldn't have been more helpful and apologetic, she explained to us that only 1 chef had been put on a Saturday night shift. The food when it was actually hot and when it eventually arrived was actually delicious. What was even more annoying is that the deliveroo orders seemed to be going out with some speed while the people sat in the restaurant were ignored. There were quite a few tables of people who didn't look impressed. My issues are not with the staff that were on shift, both my husband and I have worked in food service jobs so we understand, they were clearly overwhelmed and doing their best. There were nowhere near enough staff for a Saturday night, especially knowing there was a table of 8 people booked in. The whole system needs improvement, next time I'll just stay at home and order, cheaper and quicker by the look of it."
