"Additionally, their bookkeeping was chaotic. They double charged me for my stay: first, they charged the full amount of the room to the VISA I used to make the reservation, and then they also charged the full amount plus meals and incidentals to the AMEX I provided upon check-in. When we checked out, we pointed out the error, and they assured us it was fixed and provided us with a corrected receipt. However, they never reversed the charge on the credit card. When I reached out a month later after noticing both charges on my statements, they weren’t very eager or prompt in assisting me.
Overall, it’s a nice place, but be cautious with your charges.
**Response:** I provided the necessary information about the overbilling at checkout. Your staff confirmed they received my email before I left and assured me the issue was resolved. Unfortunately, that was not the case, and now you can’t even locate the email I sent. I’ve resend the information, along with a detailed letter and proof of the two credit card charges. The double billing should never have occurred, and when it did, it should have been addressed properly at that time. I shouldn’t have to spend my time twice to rectify this clear mistake, and your staff shouldn't treat me as if I’m trying to cheat you. A sincere apology for the oversight and the inadequate resolution would be appropriate."
