"This review comes after a second stay, the hotel in itself is not a bad hotel (its awful, you have to wash your hands in a different bathroom after a pee), The staff are polite and check in was speedy, however the services are effing terrible. I arrived on a Sunday evening at 10:30pm, expecting, that after a full day travelling we would be able to get a bite to eat and perhaps a drink at the bar. Upon check in, I did notice the bar area was quiet, no big deal it was a Sunday evening after all. While the staff checking us in were polite, they were a bit obscure with the information when it came to food and drink. Before we went to our room, we asked if we could have a drink? The receptionist advised that the bar closed at 11pm, we were there at 10:45pm but ‘we might get one’ if the bar person was still there, there was no one at the bar, so we didn’t ‘get one’. After enquiry, we were told she had left already. So no night cap after a long flight. Fine. So we went back to the room dry and hungry. It is now 11:30pm, we’re hungry, so we scanned the VR code promising 24hr room service, however we couldn’t order, the App, wouldn’t work. Then we tried some food delivery Apps. No luck. Another trip to reception, they had no food, not a sandwich. Absolutely nothing. Nada. We were advised again that they didn’t serve food and no one would deliver food to the hotel. Amazing!!! This hotel doesn’t do food??? The hotel services are appalling; no food, no drink and no deliveries. I get that it is an airport hotel, but why would they advertise 24hr room service, food etc on their website (they may blame staff shortages and covid, but this was not mentioned by staff, nor was it on the website). It was the worst hotel experience we ever had and we went to bed hungry. Oh, you could buy some crisps and chocolate from the vending machine, a cheap bottle of water was £2.70 and a kitkat cost £1.60 over 3 times the rrp. If you think you’re coming to this place for a meal and a drink before your trip away or coming home after a long flight; avoid. Absolute disaster and disappointment. We will never stay here again. And to fellow travellers, spend your money a few miles down the road, you’ll have a far better experience for the price of a taxi to the airport. And you might get something to eat and drink too."
