Peterborough
The Kings Head

The Kings Head

Church St, Wadenhoe, PE8 5ST, Peterborough, United Kingdom

Pub • Steak • British • Vegetarian


"We decided on a last minute drive out on a beautiful evening for dinner and visited for the first time. The setting is beautiful and there was a good vibe on the terraces. We seated on the lower terrace to be near to the river. A friendly waitress said she’d be back to take drinks orders and bring a menu. After waiting 15 minutes she returned with an apology saying they were busy … only because the next table was being served did we prompt the need for Henie’s. We placed our drinks order. We waited and waited in the hope of placing a food order and eventually had to draw the attention of another male staff member .. he didn’t have his note pad.. was going to fetch it but said he’d remember the order and would get it in for us. We enjoyed the setting and there was a lot of activity on the water making it an enjoyable experience. However … after 40 minutes of waiting we were concerned our order had been forgotten. The upper terraces seemed to be receiving their food more quickly and we were concerned we had been forgotten. On 2 further occasions we asked staff if the food was on its way who apologised saying it would arrive ‘soon’. In the end we had waited an hour and the food finally arrived. We were very hungry by this point. Again the staff apologised. It was such a shame the delay tarnished the evening as the setting is beautiful. It would have been nice to have had our expectations managed from the outset but this didn’t happen. There was no checking-in with us at any point … we had to keep asking … menu, drink order, food order and looking for staff. Even during and after the meal we weren’t asked if we wanted to order another drink or desert. Such a shame as the friendliness of staff is there but the ‘customer service’ approach needs attention … maybe it is because we sat on the lower terrace?"

Turtle Bay

Turtle Bay

United Kingdom, PE1 1NH, Peterborough

Vegan • Caribbean • Vegetarian • Street Food


"We visited Turtle Bay in Peterborough tonight for a special occasion and it was a complete disappointment from start to finish. When we arrived we were told to head to the bar, we were stood there for 10 mins and no one looked at us to serve us. When our table was ready, we were given two circle tables for 6 completely anti social and hard to talk. This was smoothed over by a bottle of Prosecco thank you. When our starters came, 2 were forgotten about and you could clearly see the chef having an issue with the fact he hadn’t made two of our starters….so half of us had finished our starters before others had theirs. When mains came, we asked for knife and forks, they took so long to come our meals were cold at this stage it was pointless sending them back to be reheated. The above made worse by the fact we were sat right in a busy walk way, right next to the restaurant door that was kept open 90% of the time we were in there. Not only this, but one main came wrong and the Mac and cheese had zero sauce and was ultimately just cooked pasta. A glass of water and a portion of chips as a side for the main was also forgotten. The other (warm) food was great, and cocktails too. When we had the bill delivered, there was a service charge that we took off but I don’t think this even justified the poor experience we had. We are never the type of people to complain, but our experience was more than bad. Won’t be returning."