Téléphone: +441285652651
Adresse: 35 Castle St, Cirencester, United Kingdom
Ville: Cirencester
Menu Plats: 14
Avis: 1484
"Always double-check your bills at Ragdoot! My last visit to this restaurant was over four years ago, and the food was much better back then. I booked a table for Saturday, November 18, 2023, to celebrate a family member's birthday with four adults and one five-year-old child. When the food arrived, we started eating, and other family members commented that it was okay but nothing special. My wife and I found the lamb tough (it was cubed) and the chicken curry seemed like it might have been made with previously frozen ingredients. The lamb biryani was of poor quality as well; the curry sauce was bland and tasteless, and there was hardly any lamb in the rice or even an egg. When the bill arrived, it totaled £196 for the meal and drinks. My son, wanting to surprise us, rushed to pay the bill as a gift. However, I later examined the receipt and found we had been overcharged for four beers, a cheese naan, and various items we didn’t even order. Our original empty glasses, including our wine glasses and an empty bottle, remained on the table. Additionally, we were charged over £17.80 as a service fee. After raising our concerns with the staff, they apologized and explained that there was a mix-up with drinks from another table that had left. They refunded my son £18.70 for the overcharges, but they still mentioned other items we hadn’t ordered on the bill. They apologized again and issued an additional £17.00 refund for food we didn’t order or receive, bringing the total refund to £35.70. However, they did not adjust the service charge appropriately, which still meant we were overcharged. One of the things that frustrates me the most is that while prices have gone up, the quality of food has dramatically declined. Being overcharged for a meal we didn’t enjoy was disappointing. Thankfully, I paid separately for a second bottle of rosé wine at £25, or I might have been overcharged for even more bottles we didn’t drink. Would I go back to Ragdoot? Unfortunately, no, not this time. Do I think they’re aware of their overcharging practices? Yes."
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